Reference

How 39 bat Handles Your Personal Information

Your account details, payment activity, and device data are handled with care at 39 bat. This policy explains what we collect, why we collect it, and how you can request changes — access and eligibility depend on your local law and eligible regions.

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What This Privacy Policy Covers

39 bat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run it — your name, contact details, and the payment method you use, whether that is bKash, Nagad, or Rocket. We also collect device and session data to keep your account secure and

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to make the mobile experience work properly. This data is used only for account management, payment processing, fraud prevention, and customer support. We do not sell your personal information to third parties. Retention periods follow applicable data protection requirements; when data is no longer needed for
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its original purpose, we remove it. Cookies and similar tracking tools are used on our site to remember your session and improve how pages load on your device. You can manage cookie preferences through your browser settings. Any data shared with payment processors like bKash, Nagad,
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or Rocket is limited to what those services need to complete your transaction. Where local law in Bangladesh or your eligible region places additional requirements on how we handle your data, those requirements take precedence. If you are unsure whether this service is available under your
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local law, please check before creating an account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security and transparency are built into how we run accounts at 39 bat. Here is what that looks like in practice — from how your data is stored to how long we keep it and who you contact when something needs to change.

Account Security

Your account is protected with password hashing and OTP verification on login. We do not store raw payment credentials — bKash, Nagad, and Rocket transactions pass through their own secure rails.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can disable non-essential cookies in your browser without losing account access.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Payment records are retained to meet financial compliance requirements.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate details, or request deletion where permitted by law. Submit requests via the Help Centre or email support with your account ID.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a privacy concern, our support team is here to help. Reach out through any of the channels below and we will respond as quickly as we can.

Email Support Send your data request or privacy question to our support address and include your registered account details so we can locate your record quickly.

Live Chat Open the chat window from your account dashboard to speak with a support agent directly about any privacy or data handling question.

Account Help Centre Log in and visit the Help section to find request forms for data access, correction, and deletion — the fastest path for most account-related queries.

Common Questions About Your Privacy

Real questions from people who want to understand how their data is handled before they commit to an account. If yours is not here, contact support directly.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also collected to secure your account and keep the mobile experience running smoothly.

We share data only with payment processors like bKash, Nagad, and Rocket — and only the details they need to complete your transaction. We do not sell personal information to advertisers or data brokers.

We retain account and payment records for a period after closure as required by applicable financial and data protection law. Once that period ends, your data is removed from active systems.

Log in and visit the Help Centre to submit a data access request, or email support with your account ID. We will respond with the information we hold on your account.

Yes, where permitted under your local law and eligible region rules. Submit a deletion request through the Help Centre or via email. Some data may be retained for legal compliance even after deletion.

We use session cookies for login and analytics cookies to improve page performance. You can disable non-essential cookies through your browser settings without losing access to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBangladesh Fast Table 508 Account39 bat Login

How 39 bat Handles Your Personal Information

How We Protect and Manage Your Data

Account Security

Cookies and Tracking

Data Retention

Your Rights and Requests

Contact Us About Your Privacy

Common Questions About Your Privacy

01 What personal data does 39 bat collect when I open an account?

02 Does 39 bat share my data with third parties?

03 How long is my data kept after I close my account?

04 How can I request a copy of my personal data?

05 Can I ask 39 bat to delete my account data?

06 How does 39 bat handle cookies and can I turn them off?

Privacy Policy

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